Lesson Notes By Weeks and Term - Senior Secondary 3

Service delivery in tourism

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TERM – 2ND TERM

WEEK FOUR

Class: Senior Secondary School 3

Age: 17 years

Duration: 40 minutes of 5 periods each

Date:

Subject: TOURISM

Topic: SERVICE DELIVERY IN TOURISM

SPECIFIC OBJECTIVES: At the end of the lesson, pupils should be able to

  1. Define service delivery in Tourism.
  2. Outline in details The various service delivery in Tourism

INSTRUCTIONAL TECHNIQUES: Identification, explanation, questions and answers, demonstration, videos from source

INSTRUCTIONAL MATERIALS: Videos, loud speaker, textbook, pictures,

INSTRUCTIONAL PROCEDURES

PERIOD 1-2

PRESENTATION

TEACHER’S ACTIVITY

STUDENT’S

ACTIVITY

STEP 1

INTRODUCTION

The teachers explains the details the concept                         Service Delivery

Students pay attention .                                                                                    

STEP 2

EXPLANATION

Teacher discusses some of the importance services involve in Tourism

Students pay attention and participate.

STEP 3

NOTE TAKING

The teacher writes a summarized

note on the board

The students

copy the note in

their books

 

NOTE

SERVICE DELIVERY IN TOURISM.             

Service delivery in tourism involves providing high-quality and memorable experiences to travelers throughout their journey.  It encompasses all aspects of customer service, hospitality, and support offered to tourists from the moment they start planning their trip to the time they return home. The following are some service delivery:

  1. Tour Guides: Tour guides are knowledgeable individuals who lead and facilitate tours for visitors, providing information, insights, and interpretation about attractions, landmarks, history, culture, and local customs.

Responsibilities

  - Conducting guided tours of tourist destinations, historical sites, museums, or natural attractions.

  - Sharing information about the significance, history, and cultural context of attractions.

  - Answering questions, providing recommendations, and assisting with logistics such as transportation and accommodations.

  - Ensuring the safety, comfort, and enjoyment of tour participants.

  1. Ticket Retailers: Ticket retailers are responsible for selling tickets for attractions, events, transportation services, accommodations, and activities to travelers.

Responsibilities

  - Assisting customers with ticket purchases, reservations, and bookings.

  - Providing information about ticket options, prices, availability, and terms and conditions.

  - Processing payments, issuing tickets, and confirming reservations.

  - Offering recommendations and advice on popular attractions and activities.

  1. Cooking and Wait Staff: Cooking and wait staff work in restaurants, cafes, hotels, or dining establishments, preparing and serving meals and beverages to travelers.

Responsibilities

  - Cooking, preparing, and presenting food and beverages according to menu specifications and customer preferences.

  - Taking orders, serving meals, and attending to the needs of diners.

  - Providing recommendations, answering questions, and offering assistance with menu selection.

  - Ensuring food safety, cleanliness, and hygiene standards are maintained in the kitchen and dining areas.

  1. Photographers: Photographers capture and document travel experiences, attractions, events, and special moments for travelers, creating lasting memories and visual mementos.

Responsibilities

  - Taking photographs of tourists, landmarks, scenery, and activities.

  - Providing photo services such as portrait sessions, group photos, and candid shots.

  - Editing, retouching, and enhancing photos to ensure high quality and appeal.

  - Offering photo prints, digital downloads, or customized photo albums for purchase.

EVALUATION: 1. What is service delivery in tourism?

  1. Identify and describe 5 service delivery in tourism

CLASSWORK: As in evaluation

CONCLUSION: The teacher commends the students positively