Lesson Notes By Weeks and Term - Senior Secondary 2

Qualities of a tour operator

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TERM – 2ND TERM

WEEK FIVE

Class: Senior Secondary School 2

Age: 16 years

Duration: 40 minutes of 5 periods each

Date:

Subject: TOURISM

Topic: QUALITIES OF A TOUR OPERATOR

SPECIFIC OBJECTIVES: At the end of the lesson, pupils should be able to

  1. List in details the qualities of a tour operator
  2. Describe the qualities of a tour operator.

INSTRUCTIONAL TECHNIQUES: Identification, explanation, questions and answers, demonstration, videos from source

INSTRUCTIONAL MATERIALS: Videos, loud speaker, textbook, pictures,

INSTRUCTIONAL PROCEDURES

PERIOD 1-2

PRESENTATION

TEACHER’S ACTIVITY

STUDENT’S

ACTIVITY

STEP 1

INTRODUCTION

Teachers explains  comprehensively the qualities of a tour operator.

Students pay

attention

STEP 2

NOTE TAKING

The teacher writes a summarized

note on the board

The students

copy the note in

their books

 

NOTE

QUALITIES OF A TOUR OPERATOR

The following are qualities of a tour operator:

  1. Honesty/Integrity: Just like with travel agents, honesty and integrity are essential qualities for tour operators. They must provide accurate information about destinations, tour packages, prices, and terms and conditions.
  2. Good Communication Skills: Effective communication is vital for tour operators to interact with customers, suppliers, partners, and team members.
  3. Timeliness: Being punctual and meeting deadlines is important in the tour operating business. Tour operators need to adhere to schedules, deliver services on time, and promptly respond to customer inquiries and requests.
  4. Marketing Skills: Tour operators should possess marketing skills to promote their tour packages and attract customers. This involves understanding the target market, identifying effective marketing channels, creating compelling promotional materials, and implementing marketing strategies to increase sales and visibility.
  5. Destination Knowledge: A good tour operator is knowledgeable about various destinations, including their culture, history, attractions, and tourism infrastructure.
  6. Customer Service Orientation: Providing excellent customer service is essential for tour operators to ensure customer satisfaction and loyalty.
  7. Attention to Detail: Tour operators must pay attention to detail to ensure that all aspects of the tour, including accommodations, transportation, activities, and meals, are meticulously planned and executed.
  8. Problem-Solving Abilities: Tour operators should be able to think quickly on their feet and find solutions to unexpected challenges or issues that may arise during the tour.

EVALUATION: 1. Identify 5 qualities of a tour operator.

  1. Discuss the qualities mentioned in 1 above

CLASSWORK: As in evaluation

CONCLUSION: The teacher commends the students positively