Lesson Notes By Weeks and Term - Senior Secondary 2

Roles of a tour operator

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TERM – 2ND TERM

WEEK FOUR

Class: Senior Secondary School 2

Age: 16 years

Duration: 40 minutes of 5 periods each

Date:

Subject: TOURISM

Topic: ROLES OF A TOUR OPERATOR

SPECIFIC OBJECTIVES: At the end of the lesson, pupils should be able to

  1. Listen and outline in details the roles of a tour operator.

INSTRUCTIONAL TECHNIQUES: Identification, explanation, questions and answers, demonstration, videos from source

INSTRUCTIONAL MATERIALS: Videos, loud speaker, textbook, pictures,

INSTRUCTIONAL PROCEDURES

PERIOD 1-2

PRESENTATION

TEACHER’S ACTIVITY

STUDENT’S

ACTIVITY

STEP 1

INTRODUCTION

The teachers should demonstrate an understanding of the roles of a tour operation.

Students pay

attention and participate.

STEP 2

NOTE TAKING

The teacher writes a summarized

note on the board

The students

copy the note in

their books

 

NOTE

ROLES OF A TOUR OPERATOR

The roles of a tour operator encompass a range of responsibilities that involve both the planning and execution of travel experiences for customers. The following are the primary roles of a tour operator:

  1. Packaging Tours: Tour operators are responsible for designing and packaging tours that cater to the interests and preferences of their target market. This involves creating comprehensive travel itineraries that include accommodations, transportation, activities, meals, and other components necessary for a memorable travel experience.
  2. Marketing Tours: Tour operators engage in marketing activities to promote their tour packages and attract customers. This may involve developing marketing materials such as brochures, websites, and advertisements to showcase their offerings.
  3. Sales and Booking: Tour operators handle the sales and booking process, assisting customers with inquiries, providing information about tour packages, and facilitating the booking and reservation process.
  4. Execution of Tours: Once tour packages are booked, tour operators are responsible for executing the tours and ensuring that all aspects of the travel experience run smoothly.
  5. Customer Service: Tour operators provide ongoing customer support before, during, and after the tour to address any inquiries, concerns, or issues that may arise. This may involve providing assistance with travel documentation, offering guidance on travel requirements and regulations, and resolving any unforeseen challenges that customers encounter during their trip.
  6. Supplier Management: Tour operators maintain relationships with various suppliers, including airlines, hotels, transportation providers, tour guides, and activity operators.
  7. Risk Management: Tour operators are responsible for managing various risks associated with travel, including safety and security concerns, health emergencies, natural disasters, and disruptions to travel plans.

EVALUATION: 1. Identify 5 roles of a tour operator that you know.

  1. Explain briefly the roles mentioned in 1 above

CLASSWORK: As in evaluation

CONCLUSION: The teacher commends the students positively