Lesson Notes By Weeks and Term - Senior Secondary 2

Qualities of a travel agent

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TERM – 2ND TERM

WEEK TWO

Class: Senior Secondary School 2

Age: 16 years

Duration: 40 minutes of 5 periods each

Date:

Subject: TOURISM

Topic: QUALITIES OF A TRAVEL AGENT

SPECIFIC OBJECTIVES: At the end of the lesson, pupils should be able to

  1. Outline in details the qualities of a travel agent.

INSTRUCTIONAL TECHNIQUES: Identification, explanation, questions and answers, demonstration, videos from source

INSTRUCTIONAL MATERIALS: Videos, loud speaker, textbook, pictures,

INSTRUCTIONAL PROCEDURES

PERIOD 1-2

PRESENTATION

TEACHER’S ACTIVITY

STUDENT’S

ACTIVITY

STEP 1

INTRODUCTION

The Teacher  list the qualities of a travel agent

Students pay

attention

STEP 2

EXPLANATION

Teacher discusses the qualities of a travel agent.

Students pay

attention and

participate

STEP 3

NOTE TAKING

The teacher writes a summarized

note on the board

The students

copy the note in

their books

 

NOTE

QUALITIES OF A TRAVEL AGENT

The following are qualities of a travel agent:

  1. Honesty/Integrity: A trustworthy travel agent operates with honesty and integrity, providing accurate information about destinations, accommodations, and prices to clients.
  2. Good Communication Skills: Effective communication is essential for understanding clients' needs, providing recommendations, and coordinating travel plans with various stakeholders such as airlines, hotels, and tour operators.
  3. Timeliness: A reliable travel agent respects deadlines and ensures timely booking confirmations, itinerary updates, and assistance during emergencies or unforeseen circumstances.
  4. Marketing Skills: Successful travel agents possess marketing skills to promote travel packages, negotiate deals with suppliers, and attract new clients through targeted advertising or promotional campaigns.
  5. Destination Knowledge: In-depth knowledge about various destinations, including local customs, attractions, and travel regulations, enables travel agents to offer personalized recommendations and enhance the overall travel experience for their clients.
  6. Problem-Solving Abilities: Quick thinking and adaptability are crucial for resolving issues such as flight cancellations, hotel overbooking, or itinerary changes, ensuring clients' travel plans proceed smoothly.
  7. Customer Service Orientation: A customer-centric approach involves actively listening to clients, addressing their concerns, and providing exceptional service before, during, and after their travels to build long-term relationships and earn referrals.
  8. Attention to Detail: Meticulous attention to detail ensures accuracy in booking arrangements, documentation, and itinerary planning, minimizing the risk of errors or misunderstandings that could disrupt clients' travel plans.

EVALUATION: 1. Identify any 5 qualities of a travel agent that you know

  1. Discuss briefly 3 qualities of a travel agent.

CLASSWORK: As in evaluation

CONCLUSION: The teacher commends the students positively