Creative Writing - Senior Secondary 2 - Creative writing - Formal Letter: Letter of Complaint

TERM: 1^ST TERM

WEEK: 8
CLASS: Senior Secondary School 2
AGE: 16 years
DURATION: 2 periods of 40 mins each
DATE:
TOPIC: Creative writing – Formal Letter: Letter of Complaint
CONTENT: Features of a formal letter, with a particular focus on writing a letter of complaint.
SPECIFIC OBJECTIVES: By the end of the lesson, learners should be able to:
a. Differentiate between formal and informal letters.
b. Understand the features of a formal letter.
c. Write a well-composed letter of complaint.

INSTRUCTIONAL TECHNIQUES: Discussion, case study analysis, group activities, writing exercises.
INSTRUCTIONAL MATERIALS: Sample letters of complaint, writing materials, board.

INSTRUCTIONAL PROCEDURES

PERIOD 1 AND 2: Letter of Complaint
INTRODUCTION
The teacher revises the previous lesson and introduces formal letter writing, focusing on letters of complaint. Discussion of the key features:

1. Heading: Date and recipient’s address.
2. Salutation: Formal greeting.
3. Body: Introduction (reason for writing), explanation (details of the complaint), and conclusion (request for action or response).
4. Closing: Formal sign-off.

EXPLICIT INSTRUCTION/TEACHER MODELLING
The teacher models a sample letter of complaint about a faulty product purchased from a store.

EVALUATION
Learners are asked to:

1. Identify the features of a formal letter from a sample letter of complaint.
2. Write a letter of complaint about poor customer service at a local business.

CLASS-WORK
Learners are asked to write a letter of complaint regarding an unsatisfactory experience at a hotel.

ASSIGNMENT
Learners are asked to write a letter of complaint to a school about the poor quality of food served in the canteen.

CONCLUSION
The teacher marks their work, gives feedback, and emphasizes the importance of formal language in letters of complaint.