Business Studies - Junior Secondary 3 - How to seek redress

How to seek redress

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TERM: 2ND TERM

WEEK TWO

Class: Junior Secondary School 3

Age: 14 years

Duration: 40 minutes of 5 periods each

Date:

Subject: BUSINESS STUDIES

Topic: HOW TO SEEK REDRESS

SPECIFIC OBJECTIVES: At the end of the lesson, pupils should be able to

I.) State meaning of consumer right and redress

II.) Identify ways of seeking redress

III.) State the benefit of providing redress

INSTRUCTIONAL TECHNIQUES: Identification, explanation, questions and answers, demonstration, videos from source

INSTRUCTIONAL MATERIALS: Videos, loud speaker, textbook, pictures,

INSTRUCTIONAL PROCEDURES

PERIOD 1-2

PRESENTATION

TEACHER’S ACTIVITY

STUDENT’S

ACTIVITY

STEP 1

INTRODUCTION

The teacher explains meaning of consumer right and redress and identify ways of seeking redress

Students listens attentively to the teacher                                                                          

STEP 2

EXPLANATION

Teacher discusses the benefit of providing redress

Students exhibit attentiveness and active engagement

STEP 3

NOTE TAKING

The teacher writes a summarized

note on the board

The students

copy the note in

their books

 

NOTE

HOW TO SEEK REDRESS

Consumer rights refer to the protections and entitlements afforded to consumers in their interactions with businesses and sellers. Redress, in this context, refers to the process of seeking compensation or resolution when these rights are violated or when a consumer faces issues with a product or service.

Ways of Seeking Redress

  1. Complaint to the Seller or Service Provider: Directly contacting the business where the issue occurred is often the first step. This could involve returning a faulty product or requesting a refund for poor service.
  2. Consumer Helplines and Complaint Centers: Many countries have consumer protection agencies or helplines where consumers can report issues and seek advice on resolving complaints.
  3. Alternative Dispute Resolution (ADR): This includes methods like mediation or arbitration, which offer informal and quicker ways to resolve disputes without going to court.
  4. Small Claims Court: For more serious disputes or when other methods fail, consumers can file a claim in small claims court, which handles cases involving limited amounts of money.
  5. Regulatory Agencies and Ombudsmen: These are government bodies or officials designated to investigate consumer complaints and enforce consumer protection laws.

Benefits of Providing Redress

  1. Resolving complaints promptly can enhance customer trust and loyalty, leading to repeat business and positive word-of-mouth.
  2. Businesses that handle complaints effectively are more likely to comply with consumer protection laws, avoiding fines and legal consequences.
  3. A reputation for good customer service and fair treatment of consumers can enhance a company's brand image and attract more customers.
  4. Companies known for respecting consumer rights may gain a competitive advantage over those that do not prioritize consumer satisfaction.
  5. Handling complaints efficiently can prevent escalated disputes and the associated costs of legal action or negative publicity.

EVALUATION: 1.  What is the meaning of consumer right and redress

  1. Mention 4 ways of seeking redress
  2. Mention 4 benefits of providing redress

CLASSWORK: As in evaluation

CONCLUSION: The teacher commends the students positively