Business Studies - Junior Secondary 3 - Consumer protection agencies

TERM: 1^ST TERM

WEEK EIGHT

Class: Junior Secondary School 3

Age: 14 years

Duration: 40 minutes of 5 periods each

Date:

Subject: BUSINESS STUDIES

Topic: CONSUMER PROTECTION AGENCIES

SPECIFIC OBJECTIVES: At the end of the lesson, pupils should be able to

I.) State the meaning and Uses of consumer protection agency

                               -      National communication commission (NCC)

                               -      Standard organisation of Nigeria (SON)

                               -      National Electricity Regulatory Commission (NERC)

                               -      National Agency for food and Drug Administration Control (NAFDAC)

II.) Describe the need for consumer production and regulations

III.) Mention the national communication on consumer protection agencies

IV.) Mention the needs for consumer protection agencies (I. E NCC, SON, NERC, NAFDAC)

V.) Identify the roles and responsibilities of consumer protection agencies.

INSTRUCTIONAL TECHNIQUES: Identification, explanation, questions and answers, demonstration, videos from source

INSTRUCTIONAL MATERIALS: Videos, loud speaker, textbook, pictures,

INSTRUCTIONAL PROCEDURES

PERIOD 1-2

NOTE

CONSUMER PROTECTION AGENCIES

Consumer protection agencies are government or non-governmental organizations tasked with safeguarding consumers' rights and interests in transactions with businesses. They ensure fair trade practices and protect consumers from unfair, deceptive, or fraudulent practices. Below are examples of consumer protection agencies in Nigeria:

1. National Communication Commission (NCC):

NCC regulates the telecommunications industry in Nigeria. It ensures fair competition among telecom service providers, protects consumers from exploitative practices, and promotes quality service delivery.

2. Standard Organisation of Nigeria (SON):

SON sets and regulates standards for products, processes, and services in Nigeria. It ensures that goods produced or imported into Nigeria meet quality and safety standards, thus protecting consumers from substandard products.

3. National Electricity Regulatory Commission (NERC):

NERC regulates the electricity industry in Nigeria. It oversees the operations of electricity generation, distribution, and transmission companies, ensures fair pricing, monitors service quality, and protects consumers' rights in electricity transactions. 

4. National Agency for Food and Drug Administration and Control (NAFDAC):

NAFDAC regulates and controls the manufacture, importation, exportation, advertisement, distribution, sale, and use of food, drugs, cosmetics, medical devices, and chemicals in Nigeria. It ensures that these products are safe, effective, and of good quality for consumer protection.

Need for Consumer Protection and Regulations:

Consumer protection and regulations are crucial for several reasons:

I.) Ensuring Fairness: Protect consumers from exploitation, fraud, and misleading advertising.

II.) Ensuring Safety: Ensure products and services meet safety and quality standards.

III.) Promoting Confidence: Build trust between consumers and businesses, encouraging economic activities.

IV.) Redress Mechanisms: Provide mechanisms for consumers to seek redress and compensation for grievances.

Nigerian National Policy on Consumer Protection Agencies

The Nigerian government has established various policies and laws to protect consumer rights and ensure fair trade practices. These policies include the Consumer Protection Council Act, SON Act, NCC Act, NERC Act, and NAFDAC Act, among others.

Roles and Responsibilities of Consumer Protection Agencies

I.) Monitoring and Enforcement: Monitor markets and enforce compliance with consumer protection laws and standards.

II.) Consumer Education: Educate consumers about their rights and responsibilities.

III.) Complaint Handling:  Receive and investigate consumer complaints, mediate disputes, and facilitate resolution.

IV.) Policy Development: Develop policies and regulations to enhance consumer protection.

EVALUATION: 1. What is the meaning of consumer protection agency?

2. Describe the needs for consumer production and regulations
3. identify 5 roles and responsibilities of consumer protection agencies.
4. Mention 4 Nigerian National Policy on Consumer Protection Agencies

CLASSWORK: As in evaluation

CONCLUSION: The teacher commends the students positively