Business Studies - Junior Secondary 3 - How to make complaints

How to make complaints

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WEEK TEN

Class: Junior Secondary School 3

Age: 14 years

Duration: 40 minutes of 5 periods each

Date:

Subject: BUSINESS STUDIES

Topic: HOW TO MAKE COMPLAINTS

SPECIFIC OBJECTIVES: At the end of the lesson, pupils should be able to

I.) Write a complaint letter

II.) State reasons of borrowing claim cards

III.) Describe the procedures for burning chemicals not suitable for use.

IV.) Identify reason for restricting chemicals not suitable for use.

INSTRUCTIONAL TECHNIQUES: Identification, explanation, questions and answers, demonstration, videos from source

INSTRUCTIONAL MATERIALS: Videos, loud speaker, textbook, pictures,

INSTRUCTIONAL PROCEDURES

PERIOD 1-2

PRESENTATION

TEACHER’S ACTIVITY

STUDENT’S

ACTIVITY

STEP 1

INTRODUCTION

The teacher guide students to write a compliant letter and identify reasons of borrowing claim cards

Students listens attentively to the teacher                                                                          

STEP 2

EXPLANATION

Teacher discusses the procedures for burning chemicals not suitable for use and statereason for restricting chemicals not suitable for use.

Students exhibit attentiveness and active engagement

STEP 3

NOTE TAKING

The teacher writes a summarized

note on the board

The students

copy the note in

their books

 

NOTE

HOW TO MAKE COMPLAINTS                            

Writing a Complaint Letter

  1. Header: Include your name, address, and contact information at the top.
  2. Recipient Details: Address the letter to the appropriate person or department.
  3. Introduction: Clearly state the purpose of your letter and briefly summarize the issue.
  4. Details: Provide a detailed description of the problem, including relevant dates, names, and any supporting documentation or evidence.
  5. Desired Outcome: Clearly state what you expect as a resolution to your complaint.
  6. Closing: Thank the recipient for addressing your concerns and indicate a preferred method of contact.

Reasons for Borrowing Claim Cards

Claim cards are typically borrowed for purposes such as verification, auditing, resolving disputes, or legal documentation.

Procedures for Burning Chemicals Not Suitable for Use

  1. Segregation: Separate chemicals that are no longer suitable for use from other waste.
  2. Safety Precautions: Wear appropriate personal protective equipment (PPE).
  3. Neutralization: If applicable, neutralize the chemicals to reduce their hazardous nature.
  4. Incineration: Dispose of the chemicals through controlled burning in specialized facilities designed for hazardous waste.
  5. Legal Compliance: Follow local regulations and obtain necessary permits for disposal.

Reason for Restricting Chemicals Not Suitable for Use

Chemicals that are no longer suitable for use may pose risks to health, safety, and the environment if improperly handled. Restricting their use ensures that they are not inadvertently used in processes or applications where they could cause harm or environmental damage.

EVALUATION: 1. State 4 reasons of borrowing claim cards

  1. Discuss the procedures for Burning Chemicals Not Suitable for Use
  2. State reason for Restricting Chemicals Not Suitable for Use

CLASSWORK: As in evaluation

CONCLUSION: The teacher commends the students positively