Business Studies - Junior Secondary 2 - Consumer right

TERM: 2^ND TERM

WEEK FOUR

Class: Junior Secondary School 2

Age: 13 years

Duration: 40 minutes of 5 periods each

Date:

Subject: BUSINESS STUDIES

Topic:  CONSUMER RIGHT

SPECIFIC OBJECTIVES: At the end of the lesson, pupils should be able to

I.) Explain the Meaning of Consumer Right

II.) Describe the Origin of Consumerism

III.) Identify the Eight Universal Consumer Right

IV.) Identify Ways and Manners of Consumer Right in the Society, Nation and Communities at Large

INSTRUCTIONAL TECHNIQUES: Identification, explanation, questions and answers, demonstration, videos from source

INSTRUCTIONAL MATERIALS: Videos, loud speaker, textbook, pictures,

INSTRUCTIONAL PROCEDURES

PERIOD 1-2

NOTE

CONSUMER RIGHT

Consumer rights refer to the rights and protections afforded to individuals as consumers of goods and services. These rights ensure that consumers are treated fairly in the marketplace, have access to safe and quality products, and are provided with accurate information to make informed decisions.

Origin of Consumerism

Consumerism emerged as a social movement in response to growing concerns about unfair business practices, misleading advertising, and the need for consumer protection. The origins can be traced to various historical developments:

- Industrial Revolution: The rise of mass production and consumer goods led to concerns about product safety, quality, and fair pricing.

- Early Consumer Advocates: Individuals and organizations began advocating for consumer rights and protections in the late 19th and early 20th centuries.

- Legislation and Regulation: Governments started enacting consumer protection laws and establishing regulatory agencies to safeguard consumer interests.

Eight Universal Consumer Rights

The eight fundamental consumer rights were first outlined by President John F. Kennedy in a speech to the US Congress in 1962. These rights have since become widely recognized internationally as essential principles for consumer protection:

1. Right to Safety: Consumers have the right to products and services that are safe for their intended use, with adequate warnings about potential risks.
2. Right to be Informed: Consumers have the right to accurate and truthful information about products and services, including their features, prices, and terms of sale.
3. Right to Choose: Consumers have the right to choose from a variety of products and services, with competitive pricing and quality.
4. Right to be Heard: Consumers have the right to voice their opinions, concerns, and complaints about products and services, and to have their grievances addressed.
5. Right to Redress: Consumers have the right to seek compensation, refunds, or replacements for faulty or unsatisfactory products and services.
6. Right to Consumer Education: Consumers have the right to acquire knowledge and skills to make informed decisions about products and services, including understanding their rights and responsibilities.
7. Right to Healthy Environment: Consumers have the right to live and work in an environment that enhances the quality of life, including access to safe and sustainable products.
8. Right to Basic Needs: Consumers have the right to access essential goods and services, such as food, water, healthcare, and education, necessary for a decent standard of living.

Ways and Manners of Consumer Rights in Society, Nation, and Communities at Large

Consumer rights are upheld through various means and practices in society, nations, and communities:

I.) Legislation and Regulation: Governments enact laws and regulations to protect consumer rights, establish regulatory bodies, and enforce compliance by businesses.

II.) Consumer Advocacy Groups: Non-governmental organizations (NGOs) and consumer rights organizations advocate for consumer protection, raise awareness, and provide assistance to consumers.

III.) Consumer Education Programs: Schools, universities, and community organizations offer programs to educate consumers about their rights, responsibilities, and how to make informed choices.

IV.) Product Standards and Quality Assurance: Standards organizations and quality control agencies set benchmarks for product safety, quality, and performance, ensuring compliance by manufacturers and sellers.

V.) Consumer Complaint Mechanisms: Businesses establish customer service departments and complaint handling procedures to address consumer grievances promptly and fairly.

EVALUATION: 1. Explain the Meaning of Consumer Right

2. Describe briefly the Origin of Consumerism
3. Mention and explain the Eight Universal Consumer Right

CLASSWORK: As in evaluation

CONCLUSION: The teacher commends the students positively