Civic Education - Junior Secondary 2 - Consumer rights and responsibilities

Term: 2^nd Term

Week: 11

Class: Junior Secondary School 2

Age: 13 years

Duration: 40 minutes of 2 periods each

Date:

Subject:      Civic education

Topic:-       Consumer rights and responsibilities

SPECIFIC OBJECTIVES: At the end of the lesson, pupils should be able to

1. Highlight the main objective of consumer rights
2. Enumerate the universal rights of the consumer

INSTRUCTIONAL TECHNIQUES: Identification, explanation, questions and answers, demonstration, videos from source

INSTRUCTIONAL MATERIALS: Videos, loud speaker, textbook, pictures

INSTRUCTIONAL PROCEDURES

PERIOD 1-2

NOTE

CONSUMER RIGHTS AND RESPONSIBILITIES

The main objective of the consumer right is to ensure the defence of any type of consumer situations in which does not respect his power or consumer status.

The existence of this type of rights born from the extension of the mass consumption of goods and services and also the growing failure on the acquisition of those goods or services in time and manner, as they were hired.

While many companies and even individuals provide services and goods that then do not conform to the conditions offered, the consumer’s right will be filing claims, complaints or all kinds of protests. Common cases in this regard are offering promotions that are not met, prices that are not real, products that are not the displayed in brochures or advertisements, products that are defective or second line, null or shoddy repairs, etc.

All such situations are covered within what is known as the consumer’s right and therefore it can exercise different tactics to ensure compliance with their rights (which are at the same time the obligations of which offer a good or service). These tactics or strategies can be very variable and can range from a simple oral or written complaint to more serious complaints that will always be necessary to submit documents and receipts evidencing the role of each of the parties involved, as well as also the failure or the reason for the dissatisfaction of the consumer. These complaints may occur before the entity in question, before the consumer defense entities or, when the case is more serious, directly to justice.

Eight (8) Universal Consumer’s Rights: 

1. Right to Basic Needs–which guarantees survival, adequate food, clothing, shelter, healthcare, education and sanitation. With this right, consumers can look forward to the availability of basic and prime commodities at affordable prices and good.
2. Right to Safety—the consumer should be protected against the marketing of goods or the provision of that are hazardous to health and life.
3. Right to Information—the consumer should be protected against dishonest or misleading advertising or labeling and has the right to be given the facts and information needed to make an informed choice.
4. Right to Choose—the consumer has the right to choose from among various products at competitive prices with an assurance of satisfactory quality.
5. Right to Representation—the right to express consumer interests in the making and execution of government policies.
6. Right to Redress— the right to be compensated for misrepresentation, shoddy goods or unsatisfactory.
7. Right to Consumer Education, which is the right to acquire knowledge and skills necessary to be an informed customer.
8. Right to a Healthy Environment—the right to live and work in an environment which is neither threatening nor dangerous and which permits a life of dignity and well-being.

EVALUATION:    1. What is the main objective of the consumer rights?

2. Enumerate the eight universal rights of the consumer

CLASSWORK: As in evaluation

CONCLUSION: The teacher commends the students positively